Customer service within the realm of the logistics sector is a frequently disregarded component of independent freight forwarders. However, in the present-day competitive environment, the significance of customer service in logistics should not be underestimated. It is a crucial factor that your customers and partners will consider when choosing a logistics partner. Have you ever…
The sole aim of all small and mid-sized freight forwarding companies is to grow their business. Growth in this context implies getting new customers, taking on new employees, opening branch offices and eventually generating more revenue. However, getting more customers and boosting the bottom line of the company necessitates more investment in the right areas….
The reputation and brand image of a logistics company or any company for that matter are entirely dependent on the customers. Just like any other sector, the transportation and logistics industry is constantly working towards creating a long-term mutually beneficial customer relationship. A sound relationship with the clients is critical for the long-term success of…